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Tourism Pemberton Member Code of Conduct

  1. Provide clean and well-maintained facilities and equipment for the enjoyment of their customers.
  2. Provide visitors with exceptional customer service, information on other products, services and attractions when requested and treat all other members of Tourism Pemberton courteously, ethically, and professionally.
  3. Handle all inquiries, requests, transactions, correspondences, and complaints promptly, courteously, and fairly.
  4. Exercise truth in all promotional materials concerning facilities, services, and amenities provided and advise the public in a reasonable manner if and when unable to provide the level of services of facilities as advertised.
  5. Promotional material supplied to Tourism Pemberton must be appropriate for all audiences.
  6. Provide customers with complete details on prices, cancellation policies and services at time of purchase and advise of changes in services, products, or costs if and when they occur.
  7. Provide all customers with a fair exchange for Canadian dollars on their foreign currency.
  8. During periods of full capacity, assist customers with finding other suitable arrangements ensuring that they feel welcome and encouraging them to return at a future date.
  9. Promote responsible and sustainable use of Pemberton’s environmental resource base when providing services and products to customers.
  10. Abide by all applicable federal, provincial and municipal laws.

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